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Shipping policy


As required by the laws governing trade, all shipments WWW.SOXPLAY.COM are accompanied by official invoice declaring the value of individual items in Euro. For items on balance the invoice shall contain the discounted amounts. DATE OF EXPENDITION Orders are sent by WWW.SOXPLAY.COM , from Monday to Friday with hours 9:00-17:30. Orders made on Saturday and Sunday will be tried starting from the following Monday morning. The items will be delivered to the courier within 24 hours of receipt of the order. Delivery on the national territory (excluding islands) takes place in 24-48 hours from the date of dispatch from our warehouses. For delivery in Sicily and Sardinia and places difficult to reach, the shipping times can suffer delays.

Upon arrival of the goods, the Customers are requested to inspect the package carefully before signing a shipment to proof of delivery. Pack sizes WWW.SOXPLAY.COM are carefully packed and sealed with a duct tape. If, for any reason, the package appears tampered with or if the duct tape is not intact, the Customers are requested to sign the receipt with reservation or to refuse the delivery. If the delivery has been accepted with an unauthorised signature or there is evidence of tampering with the package, please report immediately to the local shipping office and contact our service at: info@soxplay.com . If, for any reason, the shipment fails to be successfully delivered to the address provided by the Customer in the commercial contract, the package risks being sent back to the sender at the expense of the Customer. These amounts will be deducted from any refund due to the Customer by WWW.SOXPLAY.COM .

All Customers making an order establish a trade relationship with WWW.SOXPLAY.COM and therefore undertake to accept the delivery of their package. If, for any reason, the Customer refuses to deliver the consignment or requests the return to the consignor, any consignment expense, charged to WWW.SOXPLAY.COM , will be deducted from any refund due to the Customer.